FAQs

Straight answers, no fluff.

The questions people actually ask about Bestbet. What we are, how the tipster ledger works, what each plan gets you, and how we keep the chat clean.

The basics

  • Is Bestbet a bookmaker?

    No. We don't take bets and we never touch your money. Bestbet is a research and analytics platform. You see verified tipsters publish their picks live, you see their full track record, and you place the bet yourself with whichever bookmaker you already use.

  • Who are the tipsters?

    Real people and a few automated systems that publish picks in the open. Every tipster on the leaderboard has a public ledger you can scroll through before you decide whether to follow them.

  • What sports do you cover?

    Football, rugby, cricket, tennis, basketball, horse racing, MMA, boxing, golf, esports, and motorsports. Day to day coverage depends on what tipsters are active and what bookmakers are publishing odds on.

How tips work

  • How do you stop tipsters from deleting their losers?

    The ledger is append only. Once a tip is posted it can't be removed or edited. When the event finishes, the tip settles automatically against the price the tipster called. Win, loss, or void. You see all three.

  • What do the confidence stars mean?

    Each tip carries a one, two, or three star rating from the tipster. One star is a low conviction punt. Three stars is a stronger conviction call. Stars sit on every tip in the feed and you can filter the board by tier.

  • How does the leaderboard work?

    Tipsters are ranked by realized ROI over a rolling 30 day window. The board updates as tips settle. Moving up or down on the board isn't about who shouts the loudest. It's the number that earned the position.

  • Do I place bets through Bestbet?

    No. You see a verified pick on Bestbet and you place that bet yourself with whichever bookmaker you have an account with. We never collect a stake.

Plans and billing

  • What does each plan get me?

    Free. Browse the platform and audit every verified track record. No card needed.

    Starter (R199 a month). The live tip feed and the full settled ledger. Confidence up to two stars.

    Pro (R499 a month). Full three star confidence across every market, every method. You also get the proprietary tools the moment they ship.

  • Can I cancel anytime?

    Yes. Cancel from your settings and your subscription ends at the close of the current cycle. The ledger you built while you were subscribed stays in your account history.

  • How do I upgrade or downgrade?

    From your settings page, switch plans. Pro to Starter, Starter to Pro, either direction. Billing prorates on the next cycle.

Safety and the law

  • Is this legal in South Africa?

    Bestbet is a research and analytics platform, not a bookmaker. We don't accept wagers. You must be 18 or over (or the legal age in your jurisdiction) to use the service. Please gamble responsibly. SA National Responsible Gambling helpline: 0800 006 008.

  • Do I need a bookmaker account to use Bestbet?

    To act on tips, yes. The bet goes through your bookmaker. To audit the ledger, browse tipsters, or read the chat you don't need a bookmaker account at all.

  • Where do I report a problem or get help?

    Email info@bestbet.co.za. Real humans read it.

Chat and community

  • Why can't I post links in chat?

    To keep scammers out. Chat is for the community to talk about tips and markets. Anything that looks like a URL, bare domain, shortener, or IP address gets blocked before it sends.

  • Is there a character limit on messages?

    Yes. 200 characters per message. It keeps the room readable and stops anyone from dropping walls of text.

  • Can I be muted or banned?

    Yes, if you spam, paste banned content, or harass other users. The server is the source of truth. The client warning before you send is just a heads up.

Coming soon

  • What is matched betting?

    It's a way to turn bookmaker promotions and free bets into locked profit by laying the same selection on an exchange. We're building tooling around it. You can join the waitlist on the matched betting section of the homepage.

  • When do the proprietary tools launch?

    We're shipping in phases. The arbitrage scanner, value bet finder, odds watcher, and 2up calculator will land into the Pro tier as each one is ready. We won't put a date on something we're not certain we'll hit.

Still got a question?

If the answer isn't here, send us an email. We read every message.